Human-centered Commerce Management

This is a first look at the Human-centered Commerce Management technology. I envision the formal launch as a collaborative workspace as time permits and allies rally. Join the mailing list to receive email updates about Human-centered Commerce as they become available.

What is Human-centered Commerce Management?

Human-centered Commerce Management (HCCM) is best described as a 1st person meta-management practice.  In plain English, HCCM is a management technique that can be used by everyone for anything. It is founded on a single core premise: Your perspective of the project is the most relevant perspective…regardless of your role in the project.  If you are the long time CEO of a company, or a part time volunteer on a community project, your wellbeing and your view of the working relationships involved are what matters most to you.

HCCM is a revolutionary way to think about how things get done by focusing on the people that are doing them. It focuses on each individual’s unique perspective and how all perspectives are linked together to form a social network.

Old school hierarchical management structures are slow to react in today’s fast moving information economy. Command and control management techniques are too rigid and alienate the Gen Y workforce that is so crucial to the longevity of any business or project. HCCM is the solution to many of today’s management challenges.

It is a non-hierarchical and highly dynamic way of modeling organized human relationships. It easily includes the existing management structures and productivity processes of an organization while adding new tools for assessing, engaging, and nurturing all areas of productive human interaction.

HCCM does not require a business to reorganize. Instead, HCCM wraps around the business creating a container in which the business can self-organize, evolve, and thrive.

HCCM is modeled on the evolving holistic systems found in nature.  It recognizes the fractal nature that underlies the natural world and the interconnectedness of all systems. As the name implies, HCCM is the practice of managing evolving human business systems.

Some Key Ideas of HCCM

A. People and Groups

The smallest whole unit of HCCM is a human being.

The next level of complexity is a group. Groups are comprised of two or more human beings.

That’s it.  Simple.  People and Groups are the two basic entities in HCCM.

To make modeling organization easy, groups are represented by circles and people as stick figures.

B. Relationships

Have you heard that business is all about relationships?

It’s true.

In HCCM there are three basic relationships.

  1. Person to Person
  2. Person to Group
  3. Group to Group

C. Accountability and Responsibility

People are accountable to each other.

People are responsible to groups.

Groups are responsible to each other.

Accountabilities are formed by mutual agreement between two people.

Responsibilities are assigned.

In HCCM, accountabilities are preferred to responsibilities.


Well-being: The Core of HCCM

“Gross National Product measures everything, except that which makes life worthwhile.”

~Robert F. Kennedy

Gross Domestic Product (GDP) measures the systemic health of the country, but not the wellbeing of its people.  Most of the world measures economic success and social progress in the form of GDP.  GDP is a complicated measurement that represents the financial value of all goods and services produced over a specific time period.  GDP can measure variance of a country’s economic systems, but not the personal wellbeing of the country’s citizens.

What constitutes the concept of wellbeing is subject to debate.  The term can be used as a measurement for quality of life as it relates to an individual’s subjective experience or may be used to describe the objective health of a living or non-living system.  GDP can be thought of as an objective wellbeing measurement for a country just like quarterly profit can be viewed as an objective wellbeing measurement for a company.  But neither GDP, nor quarterly profit, can be used to report on the subjective wellbeing of the people involved in the business, country, or project.

In HCCM, the term “wellbeing” always relates to human experience and quality of life.  The term wellbeing is not used to describe equipment, production, or financial systems. This clarification highlights one of the seven philosophical tenants of HCCM. 

Tenant #1: All business activities should be consciously in service of human wellbeing.

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